Shopping
How do I place an order?
Shopping on Shopzious is quick and easy. Browse your favorite products, click Add to Cart, proceed to Checkout, enter your shipping details, choose your preferred payment method, and confirm your order. You will receive an order confirmation shortly after placing your order.
Can I modify or cancel my order?
Yes. If your order has not been processed or shipped, you can contact our customer support team to request changes or cancellation. Once an order has been dispatched, it cannot be modified.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email or SMS (if applicable). You can use it to track your parcel until delivery.
Shipping
What are the shipping charges?
We offer Free Shipping on orders above Rs. 2,500. For orders below Rs. 2,500, a flat shipping fee of Rs. 199 is applied.
How long does delivery take?
Orders are usually delivered within 3–7 business days across Pakistan. Delivery time may vary depending on your location.
Do you deliver all over Pakistan?
Yes, Shopzious delivers to all major cities and most areas across Pakistan through trusted courier partners.
Payment
What payment methods do you accept?
Currently, we accept:
Cash on Delivery (COD) | Bank Transfer (if available) | Digital Wallets (where applicable)
Is Cash on Delivery available?
Yes. Cash on Delivery is available in most cities across Pakistan.
Is my payment information secure?
Absolutely. Your payment and personal information are protected using secure encryption and industry-standard security measures.
Returns & Refunds
What is your return policy?
If you receive a damaged, defective, or incorrect product, you may request a return within 7 days of receiving your order. The item must be unused and in its original packaging.
When will I receive my refund?
Once your returned item is inspected and approved, your refund or replacement will be processed within 5–7 business days.
Can I exchange a product?
Yes. Exchanges are available for damaged, defective, or incorrectly delivered items, subject to stock availability.
Products
Are your products genuine?
Yes. We carefully source quality products and inspect them before shipping to ensure customer satisfaction.
Will the product look exactly like the pictures?
We try our best to display accurate product images. However, slight variations in color may occur due to lighting or screen settings.
What should I do if I receive a damaged item?
Please contact our customer support within 48 hours of delivery with clear photos of the product and packaging. We will resolve the issue as quickly as possible.
Customer Support
How can I contact Shopzious?
You can reach us through:
Email:Shopziousofficial@gmail.com
WhatsApp:0332-4333220
Contact Us page
Our support team is happy to assist you with any questions or concerns.
What are your customer support hours?
Our customer support is available Monday to Saturday, 9:00 AM – 6:00 PM (PKT).